Terms of Service

Digital Zoo - Terms of Service (TOS)
There are no hidden fee’s so if you are searching for them in the small print, just a head’s up.

Use of Digital Zoo’s Service constitutes acceptance and agreement to Digital Zoo’s AUP (Acceptable Use Policy), Digital Zoo’s TOS (Terms of service) as well as Digital Zoo's DRA (Domain Registrant Agreement). From herewith in this TOS, AUP, DRA and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Digital Zoo, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of Digital Zoo.   

Acceptance of Contractual Agreement
Client agrees that by placing an order either by means of electronic ordering (web order form) or verbal contract or submitting a written contract, and receipt of such order by Digital Zoo, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

Digital Zoo will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay Digital Zoo any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.

We reserve the right to discontinue and/or refuse to provide service to any client or party at our sole discretion.

All stated terms contained within this contractual agreement are subject to change without prior written notice as any updates may openly be viewed at our site, http://www.digitalzoo.co.za. In addition, we reserve the right to make modifications to such terms contained herein at our sole discretion as deemed necessary by management.
What may not be hosted on our network:
Illegally posted materials will not be tolerated on our network.

These include:
- Copyrighted Software
- Child pornography
- Credit Card Fraud Information
- Copyrighted media, includes but not limited to: Video, Music, TV, Radio

If you find any of the above materials hosted on one of our web servers, please report to info@digitalzoo.co.za.

Additionally, we reserve the right to ban the use of applications which allow the proliferation of unsolicited email from our network, or which decrease the performance of our servers thus bearing on the quality of service we may provide to other customers.

Network Uptime is the total time in a calendar month that Digital Zoo network is available through the Internet, provided that Client has established connectivity. Digital Zoo takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Digital Zoo’s Network as confirmed by Digital Zoo. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any Digital Zoo scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.
SLA Network Violation Credit: http://www.digitalzoo.co.za/service-level-agreement
Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability: • Scheduled downtime • Problems outside of Digital Zoo’s network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network • Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.   

Establishment of this service is contingent upon receipt of payment from Customer to Digital Zoo. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees / 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees:
Payment is due on the defined monthly recurring billing date of each month. Credit, Debit Cards or Debit Orders that are declined for any reason are subject to a R100.00 declination fee. Service will be interrupted on accounts that reach 7 days past due. Unless arrangements are made in writing via email to info@digitalzoo.co.za. Accounts that are not collectable by Digital Zoo will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Five Hundred (R500.00).  Refunds will not be paid back to any client.  In the event that we do offer a refund we will refund your account with credits that will be deducted automatically from your next due invoices.

Cash Deposits
First National Bank (FNB) South Africa has announced a price increase on Cash Deposits effective from the 1st of July 2016.
This price increase only affects Cash Deposits inside the branch.

We therefore urge customer to please make use of the ADT (ATM) to make cash deposits. There are no bank fees on ADT cash deposits. If you are forced to make a cash deposit inside the branch, please include R50 extra for bank fees. Payments not received in full (invoice amount + bank fees), will not be processed.

Account Transfers:
Transfers are not guaranteed as remote server problems and other issues may render cPanel account transfer impossible. In such cases a refund will be made for any transfer fees paid. In the event that data is missing in new account after transfer, Digital Zoo will not be held responsible for such data loss.
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